Shipping & Returns
SHIPPING POLICY
All of our Children’s clothing are cut, sewn and packaged by hand. Please allow for 5-10 working days for despatch, we will always do our best to ship sooner if possible.
​
If you have not received your items within 2 weeks of placing the order, please contact us immediately and we will track the order.
​
Lost post – If an order is lost in the post we will follow the royal mail lost post procedure before resending your order, and under no circumstances will a refund be issued.
​
Shipping Costs United Kingdom
0-£25 Royal Mail 1st Class £2.50
£25-£50 Royal Mail 1st Class £5
£50-£75 Royal Mail 1st Class Signed for £5.50
£75+ Royal Mail 1st Class Signed for £6
For shipping outside of the UK please contact us via email.
RETURN & EXCHANGE POLICY
If you wish to return an item please contact us before you ship it back to us (info@LivLieto.co.uk) you have 14 days after receiving the order to send it back. Due to all of our clothing being made to order we will not be able to issue a full refund but we are happy to offer you an exchange.
​
If you are exchanging, the return item must be unworn and in a resale-able condition.
​
If the wrong size has been ordered we will offer an exchange, however another postage cost will be applied. Please do check our size guide before placing an order.
​
If you have any other queries regarding returns please email us at Info@LivLieto.co.uk, please allow 48 hours for a responce.